Privacy Policy

Effective Date: 17th October, 2021

GameInn Soul, hereinafter referred as “GameInn Soul”, “We”, “Us”. We Thank you for playing our games. Your privacy is most significant to us, and we deem it as our duty to care for it seriously; therefore, we conduct our business in compliance with applicable laws on data privacy protection and data security. We hope the policy outlined below will help you understand what data GameInn Soul may collect, how GameInn Soul uses and safeguards that data and with whom we may share it. We at GameInn Soul publish games on the iOS, Android, Windows and Mac platforms. GameInn Soul is committed to respect the privacy of all visitors/users of its Website, mobile applications and other online products and services (collectively, the "Services").

PRIVACY QUESTIONS, ACCESSING AND UPDATING YOUR INFORMATION

If you have questions about data protection, or if you have any requests for resolving issues with your personal data, we encourage you to primarily contact us through the game so we can reply to you more quickly. If you wish to access, update, or delete your PII, please reach out to us at gameinnsoul@gmail.com We may ask you to verify your identity before we can act on your request. In some cases, we may have to keep that information for legitimate business or legal purposes.

If you have questions pertaining to In-App Purchases, requesting a refund or Reporting a problem and issues regarding to the same in Android platform you are advised to contact GameInn Soul through game or email within 48hrs of the cause of action, details refer AUTO RENEWABLE SUBSCRIPTIONS sub header below.

Email: gameinnsoul@gmail.com

COLLECTION OF PERSONAL / NON-PERSONAL INFORMATION

Data you provide us

§ Contact information (such as name and email address through which you have logged in)

§ Your messages to the Service (such as chat logs etc)

§ Whichever you have disclosed through support mail.

Data we collect automatically

§ Data about your account and game progress

§ Your IP address and mobile device identifiers (such as your device ID, advertising ID, MAC address)

§ Data about your device, such as device name and operating system, browser type and language

§ Data we collect with cookies and similar technologies (see more below)

§ Data about your use of the Service, such as gameplay data and your interactions with other players inside the Service

In all cases, we also create a Unique ID and Encrypted ID for you when you use the Service.

Data we collect from our partners

§ Data we receive if you link a third-party tool with the Service (such as Facebook, Google etc)

§ Data from platforms that the games run on (such as to verify payment)

§ Data for advertising and analytics purposes, so we can provide you a better Service

WHY WE COLLECT PERSONAL / NON-PERSONAL INFORMATION

To make the Service work

To perform the contract, we process data necessary to

§ Create accounts and allow you to play our games and use our Service

§ Verify and confirm payments

§ Provide and deliver the products and services you request

To make the Service more suitable for our players

To provide a great Service to our players, we have a legitimate interest to collect and process necessary data to

§ Develop and improve the Service and player experience

§ Update and develop player profiles

§ Manage our relationship with you

§ Provide social features as part of the Service

§ Respond to your comments and questions and provide player support

§ Enable you to communicate with other players

To show personalized advertisements

To show you personalized advertisements in the Service as well as in other websites and services we have a legitimate interest to process necessary data to

§ Track the content you access in connection with the Service and your online behaviour

§ Deliver, target and improve our advertising and the Service

For information on how to opt-out from personalized advertisements, see section 'Your rights and options' below.

To keep the Service safe and fair

Ensuring a level playing field in the Service is a top priority for us. In order to keep the Service and its social features safe and fair, to fight fraud and ensure acceptable use otherwise, we have a legitimate interest to process necessary data to

§ Analyse and monitor use of the Service and its social features

§ Moderate chats either automatically or manually

§ Take action against fraudulent or misbehaving players

To analyse, profile, and segment

In all of the above cases and purposes, we may analyse, profile and segment all collected data.

With your consent

With your consent, we may process your data for explicit additional purposes.

DISCLOSURE OF PERSONAL/NON-PERSONAL INFORMATION

Apart from 99Games, your data can be accessed by others in the following situations:

Other players and users

Social features are a core component of our games. Other players and users may, for example, see your profile data, in-game activities and read the messages you have posted.

Partners working for GameInn Soul

GameInn Soul has partners to perform services for us. These partners process your data only at and according to GameInn Soul instructions to provide the Service, such as hosting, player support, advertising, analytics and fraud prevention.

Other companies and public authorities

In order to combat fraud and illegal activity, we may exchange data with other companies and organizations and provide it to public authorities in response to lawful requests. We may also disclose your data based on your consent, to comply with the law or to protect the rights, property or safety of us, our players or others.

Advertising and Social Media partners

The Service includes features from our partners, such as social media interaction tools and in-game advertising. These partners may access your data and operate under their own privacy policies. We encourage you to check their privacy policies to learn more about their data processing practices.

GDPR CLASSIFICATIONS

Many types of data we process qualify for multiple legal bases for processing under the General Data Protection Regulation (GDPR). Below is the primary legal basis for each type of data that we process:

§ We have a legitimate interest in conducting analytics, measurement of usage and conversions, and game telemetric to improve our services. We and our processors have multiple measures in place to minimize the privacy impact.

§ We have a legitimate interest in storing users’ purchase history for the purpose of providing users help in fixing purchase and payment issues.

§ We have a legitimate interest in enabling third party ads and data collection on our sites and apps to help provide a more customized ad experience for our users and site visitors. Our reputable partners provide opt outs and numerous other privacy measures to minimize the privacy impact of online ads.

§ We have a legitimate interest in periodic email and direct marketing, to inform registered users of updates and offers. We make clear disclosures when users sign up and offer opt outs for anyone not interested.

It is contractually necessary to process your username, email, password, cookie data, IP address, game network IDs, game information and similar information to fulfil our obligations in the terms of service to provide you with high quality games and a social game network from ourselves and our partners.